Your information, clearly explained

Privacy Policy

This policy applies to the Sai Rhythms and Sai Speaks apps for Android and iOS (the "apps"), which serve Sathya Sai Devotional Songs and Divine Discourses of Bhagawan Sri Sathya Sai Baba. This policy explains how we handle information.

Information you provide

• Account information: if you choose to sign in with Google or Apple, your name, email address, user identifier and sign-in provider details.
• Forms: Song Signup and Contact Us may ask for your first and last name and email address. To save you typing, they may be remembered on your device. They are not shared with any other app.
• Support messages: the text, screenshots, photos, PDF files and short voice notes you choose to attach to Contact Us or to a problem report, together with basic app and device details (app version, platform, device model, language) that help us fix the problem. Voice notes are transcribed on your device.
• Website contact form: your name, email address, message, submission time and IP address are stored in a confidential support work item and sent to our support mailbox. We use the submission time and IP address to help prevent abuse and investigate problems.

Cloud backup and accounts

If you sign in and use backup, your songlists (Sai Rhythms), bookmarks, notes and app settings are stored under your account so they can be restored. Backup records also include app, device and installation identifiers and basic device information. You can ask us to delete your account or selected data at any time on the account-deletion page. Data that stays on your device, including downloaded audio, is removed when you clear the app's storage or uninstall the app.

Analytics, diagnostics and notifications

• Usage analytics (Firebase Analytics) help us understand which features are used so we can improve the apps. They may include app opens, screen and feature interactions, in-app searches, device or installation identifiers, and app and device information. The analytics preference in Settings controls collection after an initial app-open collection window; it does not disable that startup window or all SDK diagnostics.
• Crash reports and performance diagnostics (Firebase Crashlytics and related Firebase services) help us keep the apps stable and may include crash traces, diagnostic logs, app state, device and app information, and diagnostic or installation identifiers. Analytics and diagnostic records can be associated with a device or account identifier; they should not be treated as universally anonymous.
• Approximate location such as country or region derived from network information is used for service configuration and analytics. The apps do not request GPS access for these purposes.
• Notifications you turn on (for example reminders or daily inspiration) use a locally scheduled notification or a messaging token to deliver them. You can turn them off in the apps or in your phone settings.
• App integrity (Firebase App Check with Google Play Integrity on Android and Apple App Attest on iOS) helps make sure that requests to our services come from genuine copies of the apps.

Permissions

The apps ask for permission only when a feature needs it: notifications (reminders), microphone (voice notes and pitch practice), speech recognition (on-device transcription of voice notes), photos or files you pick to attach, and local storage to save downloaded audio and backup files. You can decline any permission; the related feature will not work, and the rest of the app keeps working.

When you start discourse audio or a live stream, playback can continue in the background. On Android this uses a media-playback foreground service with system playback controls. You can pause or stop playback using the app or those controls.

Retention and deletion

Cloud account data is kept while your account is active, and for the short time needed to process a deletion request, protect the service and meet legal obligations. Support messages and attachments are kept only as long as needed to resolve the request, maintain security or meet legal obligations. See the account-deletion page for details and time limits.

Security

Information exchanged between your device and our servers is protected with industry-standard SSL/TLS encryption, and our services use authentication and abuse protections. No system can guarantee absolute security.

Local storage

The apps store information on your device (for example downloaded audio, songlists, bookmarks and settings) to make features work and easier to use. The apps' Settings let you clear or manage it, and uninstalling an app removes it.

Links

The apps contain links to other websites. We are not responsible for the content or privacy practices of those websites.

Changes and contact

We may change this policy from time to time and will place a notice in the apps. Your continued use after a change means you accept the updated policy. Questions and privacy requests: [email protected].